International Co-operation and Conflict 1930s - 1960s Quiz Test
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Quiz Questions And Answers
In a conflict situation, listening to the opposition is not difficult.
Crucial discussions in a third language will exhaust the listener and cause resentment.
Be aware that all people around the table, including yourself, are filtering and interpreting every word through a personal screen of:
Empathic listening is possibly the most second most important skill a successful negotiator can have.
Listening should be passive, not active
Traps for listeners include:
Negotiation is a complex form of communication.
Listening is different in an atmosphere of anxiety or threat.
Effective listening is the foundation stone of the negotiation and conflict resolution process.
Negotiators are free agents who can make personal undertakings or decisions.
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