GXPN Exploit Researcher and Advanced Penetration Tester Quiz

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Quiz Questions And Answers

What locations does the UNIX Team provide support for?

Switzerland.

Support is global.

Singapore.

Do they provide Out of Hours Support?

Yes

No.

Who monitors the UNIX Teams Remedy ticket queue?

The local OSS Team.

USC Deputies.

All UNIX Team members.

What information is MANDATORY in all tickets sent to the UNIX Team?

Customers name.

Contact details of the customer.

Server name.

All above

Which chat channel would be used to chat to the UNIX Team?

#USC_UNIX

#USC_Australia

#ITI_UNIX_Support_EMEA

What does the UNIX Team provide support for?

Production support of UNIX infrastructure and Applications.

Provision of naming services (DNS, NIS, Netinfo).

Install, Monitoring and Upgrading hardware and software.

All above

When contacting the UNIX Team, what is the BEST way to contact them?

Phone.

Email.

Chat.

What are the hours of support for the UNIX L1 and L2 Teams?

24 hours a day / 7 days a week.

7am - 7pm (London local time).

5am - 9pm.

What does the OSS UK Corporate Team provide support for?

Troubleshooting and fixing trading applications.

Hardware and software installations and support.

Desk Moves and rollouts of hardware and software.

All above

What is the contact chat channel for the OSS UK Corporate Team?

USC_OSS_LS_LN

USC_Corp_GlobalAM_LDN

None of the above.

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